Trust flow

Recover confidence after weak outputs without slowing teams.

Researcher illustration
HAI trust guide
User iconFailure signal
Low confidenceEscalationsComplaints
Agent iconRecovery controls
SourcesUncertaintyConfirmation
Output iconOutcome
TrendStabilityRetention
Practitioner lane~5 min

Trust Recovery Playbook for AI Assistants

Use this when confidence has dropped after poor outputs.

Use this when: confidence dropped after weak outputs · You’ll leave with: a trust reset sequence · Fun cue: aim for calm, not perfect

5-step reset

  1. Tag high-risk intents and enforce explicit uncertainty language.
  2. Add source visibility for factual claims.
  3. Add confirmation prompts before consequential actions.
  4. Collect post-response trust feedback.
  5. Run weekly trust trend review with product + support.

Success criterion

Trust score improves for 2+ consecutive weeks without reducing task success.