Handoff flow

Map where AI-human transitions create the highest repair cost.

Researcher illustration
HAI handoff guide
User iconTrigger
IntentRiskFailure
Agent iconFriction map
ContextEffortSentiment
Output iconFix order
ImpactFrequencyPriority
Practitioner lane~4 min

Handoff Friction Mapping

Use this to find where AI-to-human transitions fail and why.

Use this when: AI-human transitions feel costly · You’ll leave with: a ranked friction map · Fun cue: follow the biggest pain first

  • Trigger: what caused handoff
  • Context quality: what data was available
  • Repair effort: minutes to recover
  • Sentiment shift: before vs after

Prioritize issues by frequency × repair effort × sentiment drop.