User thread
Agent thread
Output threadHandoff Friction Mapping
Use this to find where AI-to-human transitions fail and why.
- Trigger: what caused handoff
- Context quality: what data was available
- Repair effort: minutes to recover
- Sentiment shift: before vs after
Prioritize issues by frequency × repair effort × sentiment drop.
Next best step:
Trust Recovery Playbook
Use alongside Assistant Evaluation Basics for measurable iteration.